Modern Stewardship
& Distinctive Service

Beyond creating inspired living spaces and genuine care for residents, our best-in-class management teams strive to make the lives of our residents extraordinary. Our strong focus on people is what helps us create a boutique feel with a personalized touch. With an ecosystem of people, process, and systems, from our facilities asset preservation programs to our forward-thinking marketing tactics, our team manages the complexities of multifamily residential management.

The Kairoi Difference: Multifamily Property Management Done Right

We’re a boutique apartment property management company who practice Modern Stewardship by catering to sophisticated owners looking for a higher level of intelligence and strategy. In addition, our multifamily property management team operates with consistency and maintains a laser focus on what is most important to apartment dwellers leading to superior financial results. Further, we have a narrow scope and are suited for best- in-class assets where residents value service.

We strive to seize every opportunity to excel and impress, and always go above and beyond.

Our Capabilites

STABILIZED COMMUNITY MANAGEMENT

Our Class A community management is comprised of teams dedicated to operating your community to its fullest potential. We provide services ranging from social programming for residents all the way to bringing in an onsite facilities team.

ADVISORY SERVICES

We are available at various stages of your residential project from pre-construction programming to lease up and stabilization. Our services include branding, design, financial analysis, due diligence, transition management, and much more. Our team is available to provide recommendations should you need expert guidance in a specific area.

LEASE UP COMMUNITY MANAGEMENT

Our process to ensure a successful lease up includes creating the brand, performing sound financial analysis and building community through service.

Be Remarkable

Our purpose is to be remarkable. In every service line. In every interaction. In every way.

We believe providing a Unique Boutique service is the key to a successful multifamily property management partnership is people.

Our Culture

Associates are hired to be a culture fit with a commitment to quality; a customer service mentality that thrives in an environment that encourages collaboration, innovation and never settling for second best. Community teams with a shared focus on the customer combined with the right processes allow us to deliver distinctive apartment management service that creates remarkable experiences for our residents.

It Starts with People

That’s our Philosophy. We’re Specialists. Our leadership style is strategic, thoughtful and market-centric. A smaller portfolio allows our multifamily property management team to develop a deeper understanding of the details while giving us time to be creative and provide residents with an exceptional and targeted level of service.

We recruit and hire associates that bring a customer service mentality with them and then give them the tools and training to excel. We utilize behavioral and communication profiles to recruit and then develop associates poised for long term success, ensuring the right fit at the right community.

Recruiting

We’re always looking for the best of the best. With a leadership team that has worked with some of the top multifamily management companies in our industry, we often hand-pick new associates and know how to identify performers. Utilizing Behavior Assessment Tools such as the DISC Assessment and training to teach associates their individual style of communication, we give our teams the tools to enhance resident interactions. We empower and inspire talented people to discover opportunities by creating exceptional living experiences at high-performing multifamily communities delivering long-term value.

Targeted Marketing

It begins with market and competitor awareness and research to understand challenges and opportunities that each community offers.

From banking to dining to shopping; what makes these experiences memorable? It’s the ease, authenticity and service level that can ultimately drive your results and reputation. This includes comparing the community’s expected demographic to the market as a whole to ensure the right brand message, ad strategy and collateral is produced to create the correct quality and quantity of leads.

Tailored Events

From weekly planned get-togethers to showcasing local artists, we tailor events for the residents that are unique and meaningful, and resonate a sense of “home” because we make it easy to meet neighbors and experience the true vibe of the neighborhood. Everything is created around the brand and personality of the community to ensure a consistent, positive message is delivered through all media. This includes:  Website – Search – Public Relations – Internet Listing Services – Digital Assets – Collateral – Outreach – Mobile Marketing – Social Media – Referral Programs – Signage.

Sales Strategy

The sales team is trained in first-class service and follow-up to leverage every lead and visit, whether on-line or in person. Ongoing lead review of source, cost and conversion allows refining, eliminating or adding sources to maximize return on spend and community performance. This cost-efficient approach allows for a targeted, positive and branded experience for the customer.

Information Technology

Our technology and reporting suite is comprehensive to capture advanced analytics and reporting around our leasing, marketing, and customer insight process to maximize revenue and optimize expenses.

We use RealPage products to provide our clients, residents and associates with a single, robust reporting and operating platform that is fast, accurate and seamless, while offering an exceptional user-experience. Our CRM platform provides seamless and intuitive channels, from phone integration and automation, to text messaging reminders, creating more efficiency in marketing and operations.

Internally, we are a Google G Suite customer, using products such as Gmail, Hangouts Chat, Hangouts Meet Google Drive and other products, which allows us to seamlessly collaborate and stay connected as an organization – effectively communicating with our clients, associates and residents.

Construction Services

Redeveloping current communities has proven an effective way to improve our competitive position. We have extensive experience in value-add, community enhancement and asset preservation.

By focusing on sustainability, selecting vendors for cost effectiveness, quality and efficiency, as well as market research for determining interior specifications and amenities with customer preferences, our team is able to deliver property renovations that please our investors and residents alike.

Facilities Services

Our facilities team puts resident service and satisfaction as the top priority at Kairoi. Cutting edge technologies, years of experience and seasoned on-site maintenance managers give a decisive advantage. With an aggressive training and support structure, our teams are equipped to handle the daily, weekly and monthly needs of our customers.

Revenue Strategies

We leverage our dedicated in-house revenue manager and revenue management system to analyze real-time data, demand, and market conditions for each stabilized asset.  This approach allows us to optimize pricing and inventory to achieve the best possible financial results for the asset and aligns with our client’s evolving strategies.

We have processes and systems in place that allow us to maintain our properties and buildings to the highest standard, which includes setting up National contracts to get Kairoi better pricing on services.

For Utility Management, we also partner with industry leaders that offer proven energy solutions that allow us to mitigate risk and maximize our budget efficiencies.

Our Partners

Here's what our customers think...

Kairoi Residential’s preparation, attention to detail and communication during the management transition at Preserve really impressed our team. Regional Manager Nadia Scardino and a newly assembled on-site staff worked together to address identified deferred maintenance issues and enhance the customer service experience at our property. The quality and volume of our leasing traffic have greatly improved and we’ve seen a significant uptick in resident renewals.

Joshua Cohen Vice President, Argosy Real Estate Partners

Contact the Management Team to find out more.

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